The New Jersey Community Transportation Training Program is pleased to sponsor the Community Transportation Association of America’s (CTAA) Professional Dispatching and Scheduling (PDS) training program.

Course Overview
This two-day course is designed to enhance the skills of community transportation schedulers and dispatchers. It is relevant for any demand-responsive environment, whether urban or rural, general public, paratransit, or human services transportation. Persons who successfully complete the course will have developed and demonstrated their expertise in maximizing the efficient delivery of transportation, conveying riders’ requests into affordable and appropriate trips, and making effective use of their system’s transportation resources.

Course Outline

Day 1:

• Introduction; Explanation and Expectations
• Customer Service
• Impacts on Agency Operations
• Leadership Styles and Techniques
• Team Building

Day 2:

• Demand Response Dispatching
• Scheduling Exercise
• Real Time Dispatching and Effective Communication
• Non-Stop Changes in Dispatching
• Service Design
• Software Needs and Benefits
• Review and Final Examination

This training is free to employees of New Jersey community transportation providers.