Customer service representatives are the voice of the transit organization. They project their agency’s image and play a critical role in building good customer relationships. Participants in this course will learn how to:

• Explain the basics of providing a high quality customer service;
• Identify the six elements of professionalism;
• Respond to the needs of the transit dependent;
• Demonstrate effective communications skills;
• Maintain a positive attitude; and
• Develop a self-improvement plan to meet their needs.

 This training is free to employees of New Jersey community transportation providers.