The New Jersey Community Transportation Training Program is pleased to sponsor the Community Transportation Association of America’s (CTAA) Passenger Service and Safety (PASS) training program.

Course Overview
The goal of the PASS training program is to ensure that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills. The program offers the ability to reduce organizational liability by providing intensive emergency situation training and comprehensive, up-to-date training in the assistance drivers should provide to passengers with special needs. Those who attend the training will receive two days of Passenger Service and Safety driver training. Upon successful completion of the workshop, participants will be recognized as PASS certified drivers in the passenger assistance and sensitivity skills areas covered by the program.

Course Outline
Day 1: Introduction: Pre-test, stress management, Americans with Disabilities Act

• Driver Sensitivity, awareness and communications.
• Mobility equipment (including walkers, canes, crutches, braces, etc).
• Hands-on assistance (including body mechanics, transfers and guiding the vision impaired).
• Wheelchair types and features (including scooters).
• Lift operations.
• Securement.

Day 2: Principles of crisis management

• Evacuation techniques and emergency procedures.
• Bloodborne pathogen protection.
• Handling seizure disorders.
• Responding to passenger abuse and neglect.
• Driver/ passenger sexual improprieties.
• Review and Certification examination.

This training is free to employees of New Jersey community transportation providers.