The course is designed to provide transit supervisors with a better understanding of their role whether they are new to supervision or have been a supervisor for a while and are interested in brushing up on their skills. Participants will learn strategies for dealing with common challenges, and will acquire the skills necessary to avoid future problems, including to:

• View themselves as part of "management"
• Supervise former colleagues, friends
• Deal with people, not just tasks
• Build teams and motivate workers
• Handle discipline
• Define and maintain performance standards
• Give and receive constructive feedback
• Coach others
• Avoid the pitfalls of overusing power
• Establish goals for workgroups
• Time Management

This training is free to employees of New Jersey community transportation providers.